FAQ

I take care of everything from start to finish. Delivery is available within a 4-hour radius from Boston, and I use a rental trailer with a ramp to safely transport your cold plunge. Delivery is usually between $250-$500, based on distance. You can also pick it up for free at HQ in Stoneham, MA.

No, not at this time. I stick to a specific design and use the same materials for efficiency. By streamlining the process, I can ensure a high-quality product at a fair price and deliver it to you in a timely manner.

Absolutely! I understand that each customer has unique requirements for their space. I'll work closely with you to ensure the cold plunge fits perfectly. I can make slight adjustments to the length of the tub, the placement of air registers, the location of the drain, and even the electric outlet placement. Your satisfaction is important to me, and I strive to create a cold plunge that suits your needs. Tell me what you want, and I'll let you know if I can do it!

Since each cold plunge is custom-built, the typical turnaround time is around three weeks. I take pride in crafting these cold plunges with meticulous attention to detail, ensuring the highest quality and durability for your enjoyment. Rest assured that your cold plunge will be worth the wait.

Absolutely! The cold plunge tubs are designed to thrive outdoors year-round, built to withstand the elements with durability and reliability. The tub is so well insulated, I'm not worried about the tub freezing over, but there are some best practices to avoid the plumbing lines from freezing. In the colder months, you have two options: Option 1: Plug the inlet and outlet water lines, and drain the lines. In this scenario, remove the pump, filter and chiller and you can use the tub as a freestanding unit with no filtration system. Option 2: If you prefer to maintain water filtration during winter, you can remove the chiller while still using the pump and filtration system. For this option, ensure that the plumbing in the mechanical closet is well insulated (we'll provide instructions on how to do that). It's crucial to monitor water flow daily to ensure the GFCI hasn't tripped and to avoid water stagnation and freezing. Please be aware that while the cold plunges are designed for winter conditions, it's advisable to stay vigilant about the weather, especially during severe cold fronts. I do not assume responsibility in the event of freezing or related issues. Your enjoyment and maintenance of the cold plunge are vital to ensuring a seamless experience throughout the year.

Yes, the cold plunge does require power to operate efficiently. The cold plunge unit operates at a maximum of 8 amps, so ensure you have an appropriate power supply or extension cord rated for this amperage. The cold plunge should continuously run to maintain its desired temperature and provide the optimal experience.

LIMITED WARRANTY The following warranty is provided by Meadow Pond LLC DBA Northeast Cold Plunge to you, the owner, for your “Northeast Cold Plunge” product, and said warranty is limited to the exact terms and conditions below. 1 Year Functional Operation. The Northeast Cold Plunge product and its various components (including the cooler, chiller, pump, filter, power cord, heater, hoses & filters) are warrantied against any manufacturer defect in materials or workmanship under normal use and service for a period of one (1) year from the original date of purchase (not the date of delivery). During the warranty period, if the Northeast Cold Plunge experiences issues with any component that impairs the normal functional operation of the product, the owner should notify Meadow Pond LLC as soon as possible using the contact information listed in the section entitled “Requesting Service”, below. The owner must also follow the guidelines listed in the section entitled “Services”, below. Services. To receive services under this warranty, the owner must present proof of purchase of their product to Meadow Pond LLC at the time of notification. Upon receiving notice and proof of purchase, Meadow Pond LLC shall determine (1) if the claim is covered under the terms of this Limited Warranty, and (2) if a trouble-shooting session between the owner and a Meadow Pond LLC employee is required. If the warranty applies and a trouble-shooting session is required, Meadow Pond LLC will contact the owner to trouble-shoot and devise a plan to resolve the issue. If necessary, Meadow Pond LLC will provide the owner with a replacement product or component, whichever is appropriate, together with instructional support if requested by the owner. Meadow Pond LLC will NOT provide labor for repairs as services under this warranty. This warranty is not transferable. COMPONENT DISCLAIMERS. Tub. The cooler that serves as the tub for the Northeast Cold Plunge is covered by the 1 year functional operation warranty above. However, minor blemishes (including dents, slight warping, scuffs, scratches, discoloration, fading) are NOT covered under this warranty. Chiller. The chiller included with the Northeast Cold Plunge is covered by the 1 year functional operation warranty above. However, damage to the chiller caused by freezing conditions, improper maintenance, improper water chemistry, or owner negligence is not covered under this warranty. Pump. The pump assembly (including the pump, impeller, and pump cover) included with the Northeast Cold Plunge is covered by the 1 year functional operation warranty above. However, damage to the pump assembly, or any component thereof, caused by freezing conditions, improper maintenance, improper water chemistry, or owner negligence is not covered under this warranty. Plumbing. The hoses and fittings included with the Northeast Cold Plunge are covered by the 1 year functional operation warranty above. However, damage to the plumbing caused by freezing conditions, improper maintenance, improper water chemistry, or owner negligence is not covered under this warranty. Additionally, minor leaks and condensation (that do not affect the functional performance of the product) are not evidence of product or component failure or malfunction, and are not covered under this warranty. Power Cord, Plug & Adapter. The power cord, plug, and GFCI protected plug adapter included with the Northeast Cold Plunge are covered by the 1 year functional operation warranty above. However, damage to these components caused by freezing conditions, exposure to water, or improper electrical connections to non GFCI protected outlets is not covered under this warranty. Other Components. All other components included with the Northeast Cold Plunge are covered by the 1 year functional operation warranty above. However, damage to these components caused by freezing conditions, improper maintenance, improper water chemistry, or owner negligence is not covered under this warranty. SPECIFIC CONDITIONS. This 1 year warranty for the functional operation of the Northeast Cold Plunge shall no longer be valid if the Northeast Cold Plunge and/or its components are (1) damaged through abuse, misuse, negligence, or improper maintenance, (2) damaged in an accident, (3) unreasonably used or used for any purpose for which it was not intended, (4) repaired, altered, or removed in any way from its original configuration, or (5) damaged due to any act of nature. The warranty described above shall apply to Northeast Cold Plunge products used residentially and commercially, contingent on the product being used as intended and in compliance with the terms herein. If the temperature in your area drops below freezing, the chiller, pump (and/or plumbing system) will likely crack and break. Please monitor your Northeast Cold Plunge daily when the outside temperature is below freezing. It is the owner’s responsibility to protect the components from the elements. Removing or bypassing any ground fault circuit interrupter breaker will result in unsafe conditions for use of the Northeast Cold Plunge and will void the warranty described herein. Proof of Purchase. The owner must present sufficient proof of purchase to Meadow Pond LLC to obtain the warranty services contained herein. Limitations on Implied Warranties. This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty services contemplated by this Limited Warranty must be performed by Meadow Pond LLC, or an authorized agent, partner, or contractor of Meadow Pond LLC. General Disclaimers. Meadow Pond LLC shall not be liable for any injuries, losses, costs, or other damages, whether incidental or consequential, arising out of any defective product or component covered by this Limited Warranty, including without limitation, the loss of use of the Meadow Pond LLC and /or cost of removal of a defective product. The liability of Meadow Pond LLC, if any, shall not exceed the original amount paid, by the user, for the defective product or component. Legal Rights. This Limited Warranty gives you, the owner, specific legal rights. There are no warranties applicable to the Northeast Cold Plunge except as expressly stated herein, or as provided by applicable state or federal laws. Requesting Service. Users requesting services under this Limited Warranty must contact Meadow Pond LLC via email at todd@necoldplunge.com.

Every cold plunge is built to order, so unfortunately I cannot offer returns. I do offer a 1 year manufacture warranty on the filter, pump and chiller.